Shipping policy

Shipping Policy

Podium Motosports, LLC

Effective Date: August 18, 2026

Thank you for shopping with Podium Motosports, your authorized dealer for TM Motorcycles and OEM replacement parts. This Shipping Policy explains how we handle delivery of motorcycles and parts purchased through our website. Please read it in full before placing an order. By purchasing from us, you agree to the terms below.

1. Shipping Coverage Area

We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship to U.S. territories, PO boxes, or international addresses at this time. Orders shipped to Alaska and Hawaii, particularly motorcycles, may be subject to additional shipping charges and longer delivery timeframes. If you are located outside our service area and would like to discuss delivery options, please contact us at 951-295-2222 or info@podiummotosports.com before placing your order.

2. Motorcycle Shipping

2.1 Delivery Method

New TM Motorcycles purchased through our website are drop shipped directly from TM Motorcycles (or their designated distribution facility) to your specified delivery address or to a local partner dealer for pickup. Motorcycles are not shipped from or picked up at our dealership location at this time.

2.2 Crating and Preparation

Motorcycles are crated and prepared for freight by TM Motorcycles according to the manufacturer's factory shipping standards. A crating and freight fee applies and will be disclosed and itemized on your invoice before you complete your purchase.

Because your motorcycle ships directly from the manufacturer, it does not pass through our dealership prior to delivery, and Podium Motosports does not perform a pre-delivery inspection (PDI) on drop-shipped units. We strongly encourage customers to carefully inspect their motorcycle upon arrival, before and after unpacking, in accordance with Section 2.4 below.

2.3 Delivery Timeframe

Delivery timeframes for drop-shipped motorcycles depend on TM Motorcycles' production and distribution schedule and carrier availability to your location. Estimated delivery windows will be communicated by our sales team once your order is confirmed with the manufacturer and, where available, tracking information will be provided.

2.4 Inspection Upon Delivery

Please inspect your motorcycle and its packaging/crate thoroughly before signing the carrier's delivery receipt. If you notice visible damage to the crate or the motorcycle:

1. Note the damage in writing on the delivery receipt before signing.

2. Take photos of the damage and the packaging.

3. Contact us within 48 hours of delivery at 951-295-2222 or email info@podiummotosports.com

Signing a delivery receipt without noting damage may affect our ability to file a freight claim on your behalf.

2.5 Signature Requirement

Motorcycle deliveries require an adult signature (18+) upon receipt. Please ensure someone is available at the delivery address during the scheduled delivery window.

3. OEM Replacement Parts Shipping

3.1 Processing Time

All available (in-stock) OEM replacement parts ship within 48 hours of your order being placed. Backordered or special-order parts may require additional time; you will be notified by email if any item in your order is delayed.

3.2 Shipping Carriers and Methods

OEM replacement parts ship directly to the customer via UPS and USPS. Available shipping speeds and estimated transit times for each carrier will be shown at checkout.

3.3 Shipping Rates

Shipping costs for parts are calculated at checkout based on the weight, dimensions, and destination of your order.

3.4 Order Tracking

Once your parts order ships, you will receive a confirmation email with tracking information. Please allow 24 hours for tracking information to update after it is issued.

3.5 Oversized or Hazardous Items

Certain parts (such as fuel tanks, exhaust systems, batteries, or fluids) may be classified as oversized or hazardous materials and may incur additional shipping fees or shipping method restrictions as required by carrier and federal regulations. Any such fees will be disclosed at checkout.

4. Order Accuracy and Address Changes

Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided at checkout. If you need to change your shipping address after placing an order, contact us immediately at 951-295-2222 we will do our best to accommodate changes, but cannot guarantee it once an order has entered processing or shipped.

5. Damaged, Lost, or Missing Shipments

● Damaged parts shipments: If your parts order arrives damaged, please retain all original packaging and contact us within3 business days of delivery so we can file a claim with the carrier and arrange a replacement or refund.

● Lost shipments: If tracking shows your order as delivered but you have not received it, or if a shipment appears lost in transit, please contact us within 5 days so we can investigate with the carrier.

● Refused or undeliverable shipments: Orders returned to us as undeliverable, refused, or unclaimed may be subject to restocking fees and additional shipping charges to reship, in accordance with our Return Policy.

6. Financing Orders

If you are financing your motorcycle purchase through our financing partners, delivery or pickup will be scheduled only after your financing agreement is fully executed and funded. Our sales team will coordinate delivery logistics with you directly once financing is finalized.