Refund policy
Return and Refund Policy
Podium Motosports, LLC
Effective Date: August 18, 2026
This Return and Refund Policy applies only to OEM replacement parts and accessories purchased through Podium Motosports. This policy does not apply to motorcycles. New TM Motorcycles are not eligible for return under this policy; motorcycle warranty coverage is provided separately by the manufacturer, and any motorcycle-specific concerns should be directed to our team.
1. Return Eligibility
(California Civil Code §1723)
Eligible OEM parts and accessories may be returned within 25 days of the delivery date, provided the item meets the conditions below:
● The item is unused, uninstalled, and in new condition.
● The item is in its original manufacturer packaging, with all tags, labels, and included materials intact.
● The item is not listed under Section 3 (Non-Returnable Items) below.
● You have a valid proof of purchase (order number, receipt, or confirmation email).
Items that do not meet these conditions may be denied a return, or may be subject to a reduced refund at our discretion.
Restocking Fee: A 15% restocking fee applies to all non-defective returns. Original shipping charges are non-refundable.
2. How to Start a Return
To initiate a return:
1. Contact us at info@podiummotosports.com within the 25-day return window, with your order number and the reason for the return.
2. Await written approval and return instructions from our team.
3. Ship the item back to us using a trackable and insured shipping method.
Items returned without prior authorization may be refused or delayed.
3. Non-Returnable Items
The following are not eligible for return or refund, except where the item arrives defective, damaged, or was shipped in error (see Section 6):
● Special-order or non-stock parts ordered specifically for your motorcycle and not normally kept in stock.
● Electrical parts (e.g., ECUs, wiring harnesses, switches, sensors) once installed or tested.
● Fluids, chemicals, and hazardous materials (e.g., oil, coolant, brake fluid, aerosols), for safety and shipping compliance reasons.
● Used or installed components, or any part showing signs of mounting, installation, or wear.
● Items damaged due to misuse, improper installation, or lack of maintenance.
● Customized or altered components.
● Items returned without prior authorization.
4. Return Shipping Responsibility
● Customer-initiated returns: The customer is responsible for all return shipping costs.
● Defective or incorrect items: A prepaid return label will be provided once the issue is confirmed.
We recommend using a trackable and insured shipping method for all returns; Podium Motosports is not responsible for items lost or damaged in transit back to us.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
● Approved refunds will be issued to your original payment method within 5 business days of approval, less any applicable fees including original shipping costs.
● Refunds do not include original outbound shipping charges, except where the return is due to our error or a defective/damaged item.
● If a restocking fee applies, it will be deducted from your refund amount.
6. Damaged, Defective, or Incorrect Items
If you receive a part or accessory that is damaged, defective, or different from what you ordered, please contact us within 3 business days of delivery at 951-295-2222 or email info@podiummotosports.com. Please retain the original packaging and, where possible, provide photos of the item and any damage. In these cases, we will arrange a replacement, exchange, or full refund, including a prepaid return label, at no additional cost to you.
7. Exchanges
If you need a different part or size, please initiate a return for the original item under this policy and place a new order for the correct item. This helps ensure your replacement ships as quickly as possible.
8. Order Cancellations
If you need to cancel an order for parts or accessories, contact us as soon as possible at 951-295-2222 or email info@podiummotosports.com. We can typically cancel orders that have not yet been shipped. Once an order has shipped, it must instead be handled as a return under this policy.
9. Manufacturer Warranties
Some OEM parts and accessories may carry a separate manufacturer's warranty against defects, independent of this Return and Refund Policy. If applicable, warranty claims are subject to the manufacturer's own terms and may need to be submitted directly to the manufacturer. Contact us if you're unsure whether a part you purchased is covered by a manufacturer warranty.
10. California Residents – Your Rights
This policy complies with California Civil Code §1723, which requires retailers to clearly disclose return and refund terms prior to purchase. If this policy is not made available to you before completing a transaction, you may be entitled to a refund or exchange under California law.
11. Questions
If you have any questions about this Return and Refund Policy or an existing order, please contact us:
Podium Motosports, LLC
Email: info@podiummotosports.com
Phone: 951-295-2222
Hours: Mon-Fri 9am-5pm PST
This Return and Refund Policy is subject to change without notice. The version posted on our website at the time of your order will govern that transaction.